thewarstore.com
I have been in retailing all my life (Indeed the only reason I was taught math at all was so I could work a cash register), and learned at a very young age the key to retail success is always putting the customer first. If you are a TheWarStore customer I will do my best to make you happy. And that does not mean throwing around simple slogans, platitudes, or buzz words. In concrete terms my “Customer First” policies define what a TheWarStore shopping experience should be like:
Does this mean we never make a mistake? Not at all. But it does mean that everything around here happens under my watchful eye and I take full responsibility for it. We work hard every day to make your shopping experience worry and hassle free. And if we make a mistake we will fix it right away, and without cost to you. You have my word on that.
Thanks for shopping here!
Comments
3 Comments »
- 3 reviews
- 0 reviews
Customer Service: 
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Ease of Use:
Positives
I’ve used The War Store on a number of occasions, speaking with both Neil himself, and with his employees. They were pleasant to deal with and knowledgeable about the products that I asked about. They shipped out each order immediately and when it arrived it was well packaged.
Negatives
I only gave the product quality an average rating since it is retail and only minimally influenced by the retailer. I also knocked a point off of ease of use since they can’t post a cart due to GW rules, but also because I had to go back to GW’s site in order to reference numbers and prices.
In all fairness, the negatives are largely the fault of GW and not something that an independent retailer can do anything about. Overall, I was quite happy with them and will be ordering from them again.
Customer Service: 5
Shipping Speed: 5
Product Quality: 3
Product Price: 5
Ease of Use: 4
Neal Catapano the best online store, with the best prices on the web… excellent customer service. Buy in this store and you will be satisfied
I think you can ask for items that there are not in their list
sorry for my english I’am from Chile
Customer Service: 5
Shipping Speed: 5
Product Quality: 5
Product Price: 5
Ease of Use: 5
I have ordered from here several times and will continue to do so. Very fast shipping that is not overcharged. Great customer service. I have nothing but positive comments.
Customer Service: 5
Shipping Speed: 5
Product Quality: 5
Product Price: 5
Ease of Use: 5