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i've been offered the chance to become a redshirt full time. now i am desperate for work as i've been unemployed since last september, but i've heard some really bad things about the policy in store to sell sell sell. i've been in sales before and it seems to me that GW stores should be more about friendly service. people are always going to buy the product, but not if you're a hard selling dick.
can anyone shed any light on what it's like working for the company?
Last edited by sequentius; January 27th, 2009 at 16:41.
Retail is about sales. You'll be responsible for a number of things, but you're working retail, which (IMO) sucks generally, and is about selling things and keeping the store looking right, especially for a grunt redshirt.
A job's a job homeslice ... take what you can get, but don't expect it to be about "friendly service." Friendly service is required as part of selling product ... and good salesmanship is about coming off as friendly and with the customer's interests at heart ... fact is, no offense, but a lot of socially inept people end up working as redshirts I've found, and they tend to be poor salesmen, so they come off as OMG SELL SELL SELL.
I haven't worked for the company, I'm quite happy with my kushy 6 figure office job, but I worked retail for 10+ years, and just b/c you're into the hobby doesn't mean you get away from the fact that it is a business, and needs to operate like one to succeed (not that GW is very good at that anyway).
Nids & Guard
GMail = MVBrandt
To be honest if youve been unemployed since September then i'd go for it. Its a job, and it is also linked to your hobby (bonus!). Of course you will be pushing the product but I always felt that the advantage of a store like GW over most sales jobs is you also have a role in community involvement with the hobby, answering questions etc. which gives a bit more variety than most retail jobs.
When I left university, many moons ago, I worked in a popular high street jeweller where we had to push insurance on everyone- was very depressing! but a job is a job, and in the current economic climate its better to be earning! (Plus surely you will get a discount?)
PLAN CLAN MAN!!
He who makes a beast of himself gets rid of the pain of being a man- S. Johnson
I find that redshirts do try and sell stuff, but thats their job and no different than most shops. I can't see them being any worse than any other shop. I'd ask more do you want to work in a shop. In this economic crisis you'd do well to have any job.
One thing that does seem very different is the 'club' side of things, you'll end up with a lot of kids who are dumped in store by their mums and dads while they go off shopping and you'd better be good with kids!
Good comments above. If you've been unemployed, I'd grab the job ASAP, especially if it comes with benefits. Regarding the sales, remember, the stores mission is to sell, as much as possible. However, there are tons of ways to do this. You can be high pressure, or you can sell in a more consultative/nurturing manner. Ultimately, whatever style helps you to maximize sales.
It really does depend on the environment of the store you're working in and the general community of the town aswell. The staff tend to be more SELL SELL SELL in places where I've seen a lot of kids in their stores, whilst my local shop seems to have an absence of children most of the time and the guy who works in there is a really nice fellow who doesn't really try to force anything, yet I feel more enclined to buy something than in most other stores. I guess it helps that it's a small store with usually the one staff member and 3 or so customers, who seem to consist of a small bunch of mature people who get on with their games and painting whilst having a friendly chat. I'd say go for it unless you really hate your local community, because even though GW is a niche market, the overall community tends to spread its influence over every part of it. Having a job with the current economy in the state it's in is probably for the best aswell.
Definitely go for it. Worst case scenario, it turns out to be a crappy job and you hate it... But hey, pay is pay, and dreams of the ideal job don't pay for food and rent!!
I think a lot of it has to do with the store and people in question. If your manager's a corporate lackey, you'll be pushing the sales part a lot. If you're lucky, you'll have a manager like my local GW - keeps track of the sales part and all, but has enough sense to back off and let the fun happen. Same thing for co-workers and customers: lots of jerks in your area makes for a lousy experience, but if you've got good people to work with it ought to work out fine.
Remember, it's a game store - if all else fails, have some fun! Some of my favourite times at GW have been the screwy, entertaining ones. Nothing like digging out the Aeronautica Imperialis rules just for fun and fighting out a few quick, goofy dogfights using LotR Wargs in place of planes! Random, entertaining, and exactly the sort of thing that makes people want to come back.
if you do go for it try and find another job at the same time, GW staff get payed peanuts.......quite literally, sure you get a discount on figures, but there are far more important things in life than toys, so you may struggle when it comes to bills, rent, food etc
i have been trying to reply to this thread for two days. something is clearly up with my internet.
i've no fear of working in retail. up until september i was doing a b2b sales type job (specialist recruitment), so none of the *gasp* social interaction, or face to face customer contact worries me.
to be honest, i just want to pay my bills and be a somewhat productive member of society in a stable job (or as stable as a job can be at the moment). the staff discount is a nice bonus, but not one i envisage spending my entire paycheck on. i have a gf for that
thanks for all the replies though guys, much appreciated.