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Hi. A friend of mine from Netherland just told me that he started out whit Warhammer fantasy, he bought the Battle for skull pass. when he got home he saw that there was no bases in the box, so he went back to the store and got all the bases he needed + a half Battle for skull pass set including the troll and the fence.
Now my question is, how many of you LOers hawe this happen to?.........to me it sound amazing, and mind you this is tru, i went to the same store and asked, and they could confirm it O_O.
Well, this isn't really shocking.. A box with a few components missing is bought, taken back to the store and it gets replaced. What's shocking about that? In my experience Games Workshop always replace boxes which have missing or damaged content, I don't even need to produce receipts as my local GW knows me pretty well.
The bases is not wass not the shocking part, the shocking part was that he got like 50 figures for free
It's not actually that surprising - a lot of the time GW will do things like this, replacing your missing/damaged parts and throwing in a little extra to boot. They're pretty good like that, and it's always been something they've done as far as I know.
Most of the time. I'm sure there are exceptions, as per everything.
Wow... how dare those GW staff members give him something extra for the rare inconvenience...
Fantasy: Wood Elves, Dark Elves, Beastmen and Tomb Kings.
LotR: Misty Mountains and Rohan
Ok sorry for the post. my impression of GW stores was that they was not like this, that is why i was shocked, if a mod sees this pleas close the thread.
The thread title made it sounds like a bad store, lol.
If you know the staff in the stores it's such a pleasant experience. One of the now transfered staff from my local store used to be a regular when I worked there and he knows what books/models I like so can point out something relevant that I missed, and gave me dibs on any of the books they couldn't sell due to age I've got quite a historical Black Library collection now thanks mainly to him!
Saying that the current bloke also seems to have picked up my reading habits (I guess spending ~£400 a year in there on novels alone gives him enough opportunity, lol)
I've never had problem with any GW staff (apart from occassionally being over zealous in selling new stuff but then again that is their job!) in fact just today I popped into my local store and had a good chat with the bloke there.
A few years ago I bought a friend the 40k starter set (Macragge) in a not so subtle attempt to get him into the hobby. One of the paints had spilt into the box, not majorly so (it hadn't got onto any component) but enough that half of the paint was gone. Anyway, he took it to the store and the staff there gave him a free pot of paint to replace it- ok so it only costs 2.25 but considering he got about 4 times as much paint as he started with it was a nice thing for them to do.
Whatever you say about GW their staff are usually very enthusiastic and pleasant to hobbyists- compare that to 95 percent of other shops you go into...
PLAN CLAN MAN!!
He who makes a beast of himself gets rid of the pain of being a man- S. Johnson
GW's customer service is outstanding. If you use mail order and a part is damaged or missing, give them a ring and they send you a whole new kit rather than a replacement part. The store staff are also faultless in my experience. But beware their contagious enthusiasm. Many times i've gone for a pot of paint and come away with a s**t load of models while i still have 5000 points worth at home in boxes with the cellophane still on.
Jager bombs. Very efficient at wiping out friend or foe.
When it comes to incorrect sprues/missing bases etc. GW is actually really good.
Unfortunately, I have been a victim of their propaganda as well. Went in to buy a razorback, tactical marine squad and an attack bike for a premade list.
"Why don't you buy the battle-force, you'll get the same things cheaper." The daemon said, applying his hypnotic powers.
"Actually, thats a good idea." I replied and ended up with a rhino rather than a razorback, 5 scouts i'll never use and 5 assualt marines that are crap without another 5. And only saved £10. GRRR, if i go in to buy some models, I WANT TO BUY THOSE MODELS, not a load of paint and a battleforce and a baneblade and the new assualt on black reach and the new stormlord/shadowsword and start a wood elf army and buy 500pts of that and whilst I'm at lets get 1000pts of all the good races in 40k (ok, maybe some slight exaggerations here but you get the point).
Also, I don't know about others but the staff at my local GW read the rules in REALLY weird ways. One says that because of an abscure reference, at least one model in a squad has to be facing the unit it wants to fire at for the squad to shoot them???