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Me and 2 mates went into the local GW yesterday at like 11am for a little browse about. The 2 mates where ex-gamers and claimed to had stopped playing because of 'this and that' when really its just because of final fantasy 11...
Anyway we looked about and where talking then all of a sudden after only about 5-10 minutes being in the shop some random worker dude walks over and says 'can i help you?'.
We where like 'we're just looking at the dark eldar stuff... and we need some paint aswell'.
He was just like 'Well hurry up and buy some paint then, its not some sort of social club here you know'
To this i thought 'ha im not gonna buy any paints now dickhead' (but after consideration later... i really needed those paints lol...)
Then as he was walking off one of my mates says 'GW isnt what it used to be' and the guy turns around and says 'what was that?'. My mate says it again and then theres this 2 minute discussion/rant about GW.
Then when i go to buy my much needed paints the GWer was all friendly and smiley-smiley... abit random.
Im not really that angry... just abit dissapointed lol. Surely your allowed to bloody look around the store without having to buy something in the first 5-10 minutes. ( it aint like that in other shops i go in anyways. i am sure they wernt like this back in the good old days.
Just wanted to tell you lot. Anyone ever had the same thing happen?
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that's pretty sad. GW Buckland Hills is really good. the guys are really nice. i do not think that one person is a representation of the state of GW. maybe he was grumpy because it was his little time of the month. :shifty:
i am sorry that you had to suffer through that crap. if i got that, i think i'd stop going and just order off the website or some indie retailer.
My English is not very good however just from experence bring your two boyfreinds into a store full of usually <word that means socially crude or untrained> people might not get the best reaction, England is a christian country is it not?
As far as I see, england does not have a specific religion, we have people from everywhere here.
Also when he said mates, I do not believe he meant in a relational kind of way, though I may have misunderstood what you meant. =/
Anyway, back on topic:
It really depends on whereabouts you are, for example I am not too keen on a games workshop near to me (I am not naming which though, for obvious reasons). However there is another one a little further that is excellent, the staff are always friendly and willing to just chat/give advice (About the hobby or otherwise). No pressure to buy things, and because of that I actually buy more.
Try a different games workshop, you never know.
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Same thing in my local Indie retailer, so I just stopped comming there. Now he is going under, and is moving to another town...
So yes, I did it (perhaps with a some others thinking the same, but I WANT CREDIT! I STARTED IT)...
Oh well. Just go online or to an indie as sugested.
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And in Montreal... I have been into the GW shop maybe 4 times. Ok. First of all, before I got back into Warhammer, I was happy just to browses... instead of just letting me look though, this guy was all into sell, sell, sell! whatever. his job right?Second. A little bit of a look around. Complemented some nice paint jobs and got responses like "yeah. I know I am good.
third. I have begun to collect. wanted to look. Found that comapred to indie shops, GW was charging something like 20-30% more. no thanks. watched a game. found the employees to be rude and dismissive and, well. socially retarded.
it's as though they are trapped in a strange world and reacting to what is beyond it is difficult.
Fourth. Bought a subscription to White Dwarf.(bad idea. really bad.) The goon at the shop put the store adress down as my adress,(it seems after some calls by me more than a month later.) and I got my "second" issue before the first and had to call customer sevice ,who actually sent out a duplicate of one issue, which i gave a friend.
Now I play at an indie shop where the staff are all very nice. They don't presure me to buy, and as another said, this gets me to actually buy more. They have a load of tables to play at with great terrain pieces. And a little less than GW
(though not the best in town )
I guess you will find good GW and bad GW. The bad ones won't do well. ame with Indie shops. One shop in my town, the guy was giving my attitude because of language differences, or he just didn't like my handsome face? I had spent alot there, a whack of Tomb King stuff, maybe close to 500 bucks. anyways. after getting one too many glares and no hellos/goodbyes,(other folks were nice though, but this was the manager) I stopped going.
I went back though, about 2 months later when I was in the 'hood. And maybe the guy remembered me? They have names with purcheses on their computer actually, and this time he was very nice and talkative.
I don't know. people have good and bad days and weeks and years....
That just says something about your particular GW stores... maybe the GW stores in England.
Currently (because apparently its a turn around from 10 years ago) Around here (toronto and GTA area) the games workshop stores and staff are awesome. Especially my home GW at square one in mississauga. The ex-staff manager there once told us a story about an english kid (roughly 15 ish years) who came in and was shocked at the excellent service and genuine friendship of the people who work there. The same manager also showed us pictures of GW stores and staff in England... its quite different: shirts untucked, messy, lack of personel hygene (ie messy beards), staff wearing jeans instead of black pants.
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That is amazingly bad service. What if someone who's not into the hobby just wants to have a look around without a propaganda machine-man trying to trick him into getting a full army then and there? The GW and independant retailers I used to go to are social clubs... and they work well because of it.
If you haven't already, you should report this staff member. He's unprofessional and GW doesn't actually want employees who just make (potential) customers turn around and leave with empty bags and a full wallet.
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Agreed. They are meant to be social and friendly, a place where poeple go to relax and discuss the GW hobby as well as buy the minis. I often wander into my local GW for a chat with the staff as they are all a good laugh; easy to talk to (and not just about GW stuff, but other random things as well). Its one of my favourite parts of the hobby; the friendly sociable aspect of it. It likely helps GW sales as it adds to the hobby as a whole, keeping people interested and keeping people buying.Originally Posted by BorninDarkness
Sounds like you might have caught the guy on a bad day. Either that or he is just not that friendly - talk to other staff members if he isn't nicer in the future.
The solution is pretty simple, and entertaining.
Complain to the manager. You get an apology, the employee gets (or should get) a bollocking, and sometimes you get free stuff thrown at you to keep you sweet to the store. If that doesnt work, then poison the stores reputation by word of mouth (which youve done a fairly good job of doing by posting on a site frequented by thousands of registered members and many hundreds of thousands of non-members) and last but not least, find another store to give business to.
Gotta love capitalism sometimes.
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