Welcome to Librarium Online!
I'm not sure if this is the best place to post this...but since I know most of the people here, I'm hoping to get some good advice from people I trust.
So here's the situation. Last week there was a "no listing fee" promo on Ebay, which I thought would be a great way to try to get rid of some un-wanted items at no risk, including some 40k stuff.
I came home from my usual Monday 40k gaming session right before the Promo was about to expire, so I quickly posted some last minute auctions, including one to get rid of some extra Ork bitz that I didn't really need.
This auction was very vague and literally read "You are bidding on XX Ork Bitz ", with a starting bid of $1.49
Unfortunately, I got real busy during the weekand tried to update as many auctions as I could...but I couldn't get around to the Ork bitz one before somebody actually bid on it!!
That's right, someone bid on an auction with No photo and literally no description!!
In fact, my auction ended up going for about $5.50!!
I couldn't believe it! 2 people were having a bid war over an auction that literally read "You are bidding on XX Ork bitz" and didn't give a number or even a hint as to what was in the auction, aside from from the fact that it was Ork bitz. It was both hilarious and confusing. (I was even thinking of asking him what exactly was expecting from the auction)
So, anyways, I dug through my Ork bits and found about 20 random bits I didn't really care for. It was large mix of Heads, bullets, gun bitz and other random Gubbins and sent them to him.
Today, I got This Ebay message from the person.
"Really disappointed in the number of bits I received if you are not going to post pictures of your items you need to be a lot more descriptive when selling your stuff. You could have gave a bit count and said they were from the normal troop spru. I would really like to work something out perhaps if you have more bits even if they are from a different army let me know"
So, yes...i should've been more accurate with my description, but I just expected that it wouldn't sell with such a vague description, and I wonder why he bid on it if he didn't know what he was getting....( I mean, c'mon how can you complain when you bid on auction that says "something random" and you don't get the random thing you expected???)
Technically, I don't owe him anything, since the auction read "you are getting XX ork bits" and he got XX ork bits.
However, I do want to keep him happy and avoid negative feedback...
So what do you thinks think of this situation??
And what do you think I should "work out" with him? I'm trying to think of the best way to keep him happy without losing too many bits I actually might want or need.
I'm thinking I'll just send some more Ork bitz that I hopefully won't miss too much, and perhaps ask him for a bit in Postage.
Last edited by Darkzephyr; April 6th, 2009 at 03:57.
I would tell the buyer that the best you can do is offer a refund for the auction price if he ships the bits back to you, though you would not reimburse the return shipping. Further explain your situation, that you had tossed the auction up to get in the free eBay listing time frame and had intended to update the auction later with more details, but it was bid on before you could do so and thus the bidder assumed responsibility to buy you auction, whatever it may be. Tell him you did nothing wrong under eBay's terms and conditions, but since your such a nice guy you'll refund him if he wants to ship the bits back.
The worst he can really do is give you neutral feedback. If he tags you with negative I believe you can submit something to eBay about feedback abuse. You can also reply to his feedback and state how you did nothing wrong and he is the one who bid on an auction that he didn't know what it contained.
Good Idea MonkeyClops,
I was thinking of sending more bits, but if I do..I think he should definitely pay for shipping...considering I payed for it the first time.
He definitely bid at his own risk....but perhaps I could still appease him.
At any rate, this is the Ebay message I sent back
My sincerest apologies for your disappointment. I had intended to write a detailed description and post photos, but I had a busy week...and then I couldn't change it because people started bidding on it
Also, I'm really surprised that you bid on something before you had the proper information to make an informed decision. If you wanted me to post more information, you really could've asked before you started bidding. (And I fully intended to update the auction, but you bid on it before I could)
However, the auction did go for a lot more than I expected, considering it read "you are bidding on XX ork bitz", and I do want to keep all of my customers happy.
So, I'm what would you like to work with this? How about you tell me what you were expecting from this auction in the first place and we'll go from there."
Of course, I'm not sure about the last sentence. But honestly I have no idea what he wanted. So I guess I'll ask what he thinks he should get, and see if I can meet him somewhere in the middle. Otherwise, I think I'll do what you said.
That's a good email!
I just thought of another good idea. You should check battlewagonbits for what they would have charged for the bits you sent the buyer. If those total of those was already high compared to the selling price then it's likely a fair auction. If the total is low/equal to the selling price, then maybe send a few more things his way if its your wish to make him a happy customer!
I agree with everything Monkeyclops said, and as a longtime eBayer, all I'd like to add is you should always have a firm idea of what you're selling before you start the auction.
I once had a Tyranid lot (I got them in a random deal) sell for the buy it now price before I posted a picture or a detailed description of the contents (I wanted to get them up when I had free time, and I didn't have the bits at the time). Nevertheless, I knew what was going to go into it before I started, and that's what I sent, and the buyer was happy.
I'd also like to add that when selling 'random Ork bitz', people usually expect the guns, vehicle parts, or decorative bits in those lots. They don't expect heads, arms or torsos unless you specifically list them as such. I can just imagine the buyer getting the heads, but no arms, bodies or legs to attach them to. I can understand him getting upset, but hey, that's what you get when you bid completely blind.
"Any job worth doing, is worth doing with a powerklaw."
I agree with you. I definitely should had a better idea of what I was intending to sell, but it was a last minute thing because I was trying to take advantage of the "Free Listing" sale that Ebay had going. Still, I should been quicker about updating it.
Anyways, all I can do now is wait. Most of the bits were Random stuff like Shoulder Pads, Bosspoles, Guns, Bullets, etc....with a few excess heads I threw in. (I ordered 10x Boyz heads and a few Nob Heads cuz I lost a few...but I still have more to spare).